During these uncertain times we understand that you may have questions regarding your lubricant supply.
Here, we answer commercial customers’ most frequently asked questions around how we’re adapting, supporting and delivering during the coronavirus outbreak.
Are you still delivering during the Government lockdown?
Yes. Fuel and oil distribution is classed as an essential service under new Government guidelines, and therefore we remain fully operational. Our strong supply chain means we are able to assure supply to our commercial customers.
Rest assured, with our resilient infrastructure of over 130 depots, 900 tanks and 2,300 employees, we’re working around the clock to keep your business moving through the lockdown.
Will Certas Energy’s supply be disrupted by coronavirus?
We have a robust business continuity plan in place to prevent disruption from events such as the coronavirus. As the situation changes, we are updating this regularly to reflect the latest Government guidance and adapting our extensive network of facilities and staff to ensure the highest levels of service.
With the largest stock holding of Lubricants in the UK, Certas Energy provides peace of mind that your business will run smoothly during uncertain times. Our robust infrastructure assures nationwide, reliable supply and we are proactively contacting customers to ensure stock levels are adequate level to see them through the coming weeks and months. We are working closely with all Lubricants and AdBlue suppliers on their business continuity plans and ability to supply.
What is Certas Energy doing to support businesses during the coronavirus outbreak?
We continue to deliver fuel and lubricant solutions across the country to keep businesses moving. Under the current circumstances, we recognise it’s not business as usual for many organisations – but we’re here to support you in any way we can.
Our account managers and service teams are classed as key workers and remain on hand to support with any enquiry you may have about your order or account.
As your lubricant partner, we’ve got you covered with a range of supply options to suit your changing requirements. For some of our customers – particularly those in the farming industry and haulage sector – we understand that this is an extremely busy period. To help keep the nation moving, we are prioritising deliveries to essential services such as these during the COVID-19 outbreak.
What measures has Certas Energy taken to protect customers and its workforce?
Our key priority is the health, safety and wellbeing of our team, customers, and suppliers. We are proactively reviewing our business continuity plans and revising appropriately as the situation and/or Government guidance changes.
To keep our customers safe, we have taken additional measures to protect our drivers’ safety. All our drivers are being equipped with the appropriate personal protective equipment (PPE), and we are now offering the option of contactless deliveries to our commercial customers. We have also placed a ban on external visits to our depots and offices unless in the case of an emergency.
The majority of the Certas Energy workforce is now working remotely. To protect our workforce, we’ve introduced rotating shifts for key workers in our contact centres, and are following social distancing guidance in all our contact centres and depots.
How is Certas Energy supporting essential services?
As an essential business ourselves, Certas Energy is proud to be fuelling the nation’s essential services. We are prioritising fuel deliveries to emergency services, hospitals, nursing and care homes, the MOD, NHS logistics and ear-marked retail sites to support their tireless efforts to protect our communities.
As a ‘thank you’ to our incredible emergency services, NHS logistics and MOD for their selfless commitment to keeping us safe, we gave away free coffee from selected Certas Energy Retail forecourts and provided free washes to blue light services from our Tyseley Energy Park vehicle wash. Emergency service vehicles simply needed to pull up and wash.
Our Tyseley Energy Park vehicle wash is open weekdays from 07:00-17:00 and is located off the A45/Small Heath Highway in Birmingham B25 8DW – three miles from Birmingham city centre and five miles from the NHS Nightingale field hospital at the NEC.
Care workers are some of the hidden heroes of the coronavirus outbreak, and everyone at Certas Energy would like to say a big ‘thank you’ for their tireless work to protect the most vulnerable members of our community.
We donated PPE care packages to 46 care homes nominated by our colleagues across the UK. Containing disposable gloves, aprons and face masks, the care packages will provide over 1,500 pieces of PPE to help keep care workers and residents safe.
Can I place an urgent order?
If you have any specific delivery requirements then please let us know and we will do our utmost to meet them. You should contact your account manager or orders can be placed in the usual ways:
• Sales Order emails: firstname.lastname@example.org
• Sales Order Office line: + 44 (0) 345 266 6055
Where is my delivery?
If you need support or advice on your order please just get in touch using the methods above or you can use our new LiveChat that is available on the website.
I have an urgent enquiry about my account – who can I contact?
Our business account managers are classed as key workers and are on hand to respond to your enquiries as usual. In case of an urgent enquiry, please get in touch with your dedicated account manager directly.
How has Certas Energy assessed the risk from COVID-19?
Even prior to the UK declaration of the pandemic Certas Energy had already reviewed and established robust business continuity plans for all functions as well as supplier assurance. Our Gold Command Leadership Team was activated, in consultation with our workforce we risk assessed all activities and facilities in line with Covid -19 guidance and a dedicated team was set up for the sourcing of Personal Protective equipment and hand sanitiser. Our Health and Wellbeing Champions were engaged to support all of our colleagues.
The results of our overall risk assessment can be found here.
Where can I find the latest updates?
We are proactively reviewing our business continuity plans and revising appropriately as the situation and/or Government guidance changes. Stay updated here.